Frequently Asked Questions (FAQs)

Welcome to The Foxy Shop's FAQ page! We're here to provide you with all the information you need to make your online shopping experience easy and pain free. If you have any additional questions, feel free to reach out to us 

  1. How do I place an order for flowers?
  • To place an order, simply browse our selection, choose your favourite arrangement, and click "Add to Cart." Follow the checkout process to complete your purchase. You can also call us if you prefer not to order flowers online.
  1. Can I customise my flower arrangement?
  • Yes, you can! Contact our customer support team, and they'll assist you in creating a personalised bouquet to match your preferences.
  1. What payment methods do you accept?
  • We accept credit cards, including Visa & MasterCard, We also offer secure payment options like PayPal.
  1. What's your delivery area and cost?
  • We provide flower delivery in Cheltenham, Mentone, Moorabbin, Heatherton, Parkdale and surrounding areas. The delivery cost varies depending on your location and the delivery option selected. You can check the delivery cost during checkout. Or see a more detailed list on our flower delivery page.
  1. How soon can I expect my flowers to be delivered?
  • Delivery times vary, but we offer options for same-day and next-day delivery. During checkout, you can choose the most convenient delivery date and time.
  1. What if I'm not satisfied with my order?
  • If you're not satisfied, please contact us within 24 hours of receiving your order. We'll work with you to make it right, whether through a replacement or refund.
  1.  Are the flowers fresh and long-lasting?
  • Absolutely, we take pride in using fresh, high-quality blooms. With proper care, our flowers can last for an extended period. Be sure to follow our care tips for longevity. We buy for each order so don’t stock alot of flowers unless they are preordered. This means our blooms last alot longer.
  1. How can I track my order's delivery status?
  • Once your order has been delivered , you'll receive a confirmation email. You can call to find out exact times though if you wish. 

 10. Can I include a personalized message with my order?

  • Certainly! During the checkout process, you can add a personalised message, which we'll include with your flowers. If we don't receive a card message we usually touch base just in case it’s been forgotten.
  1. Do you offer flower subscriptions or special promotions?
  • At the moment we don’t offer this service, but if it's something you are interested in by all means touch base with Nat and we can work out a suitable subscription for you. 
  1. How can I contact customer support?
  • You can reach our customer support team through the "Contact Us" page on our website or by sending an email to We aim to respond promptly to all inquiries.

13. Do you offer any other additional gifting options besides flowers?

  • Yes, we have a range of chocolates, cards, baby gifts and more on our "add ons" page.

We hope this FAQs page has answered your questions. If you need further assistance, please don't hesitate to get in touch with us. We appreciate your support and look forward to bringing a touch of floral beauty into your life!